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How it actually works
Every guest gets a concierge
One thread on WhatsApp, from the booking to the morning they leave. Three kinds of conversation happen in it, and your staff writes none of them.
Stay starts before check-in
Send the reservation list you already keep as a csv. Unloket says hello on WhatsApp, Viber or SMS before anyone has to ask anything.
Before Arrival
During the Stay
The questions your desk never sees again
Wi-Fi, breakfast hours, parking, what is good nearby.
All answered from your own house rules and menus, at any hour.
Operations
Asked, dispatched, done, told
How Unloket handles one request, from complaint to closed
Guest messages come through as jobs, each with a room number, a category and a name next to it.
Most tools stop at logging the request
Why it matters for a small team
A towel run and a broken thermostat still need a person.
Your staff taps once when it is finished, and the guest hears back straight away.
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