Guests can ask things like: “What time is breakfast?” “Can I get late checkout?” “Where can I park?” “What’s the Wi-Fi password?” “Do you have airport transport?” “Can you recommend a restaurant nearby?” Unloket responds instantly using the hotel’s own information, policies, website, documents, and local knowledge.

Instead of forcing guests to download an app, Unloket can communicate through:WhatsAppSMSViber This makes adoption easier because guests can just text naturally.

Unloket can collect and route requests such as:Extra towelsHousekeepingMaintenance issuesLate checkoutLuggage storageTaxi or transfer requestsAmenity questionsRestaurant or activity bookings And much more! When the AI can resolve the request, it does. When staff need to act, it escalates clearly.

Unloket does not replace staff completely. It filters the repetitive work and sends staff the important things.For example:“Room 204 is requesting two extra towels.” “Guest in Room 118 says the AC is not working.” “Guest wants to book airport transfer tomorrow at 7:30 AM.”This helps staff move faster and avoid answering the same questions all day

Unloket can act like a digital local guide by recommending:RestaurantsBarsBeachesMuseumsToursActivitiesTransportation optionsHidden gems nearby The recommendations can be personalized based on time and weather, as well as the guest’s needs, location, language, budget, and preferences.

For international hotels, Unloket can answer guests in different languages, helping properties serve travelers without needing multilingual staff available 24/7.

Unloket can suggest and promote and package hotel services such as:BreakfastSpaAirport transfersLate checkoutRoom upgradesRestaurant reservationsTours and experiencesThis can create extra revenue while also improving the guest experience.

The hotel can upload or connect information like: Website PDFs Menus Guest books House rules Policies Local guides Booking.com listing Unloket turns that into a usable AI knowledge base so the concierge can answer accurately.

Unloket is an AI Concierge for independent hotels and short-term rentals that answers guest questions, handles requests, recommends local experiences, and escalates only what staff actually need to handle.